Mayfield Ranch Community FAQ's - 2024
MAYFIELD RANCH - Community FAQs
ACCOUNTS / ASSESSMENTS / BALANCES / FINANCIAL
Q: How can I find my account balance? You can view your account balance by logging in to TownSq. You may also request your balance by contacting the Goodwin Customer Service team Monday-Friday, 8:00 AM-6:00 PM by telephone 1-855-289-6007.
Q: How do I pay my assessment? For your convenience, several payment options are available.
Option 1: Mail-In your monthly payment ($42.35) to the following address:
(AMFR) – Mayfield Ranch HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
o Login to TownSq at https://app.townsq.io/login
o From the top of your home page feed, select the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
o From the top of your mobile feed, choose the account you’d like to make a payment on.
o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (AMFR) in the memo section of your check.
Q: Can I pay my assessment with a credit/debit card? Yes, credit/debit cards are accepted through TownSq. TownSq offers both ACH and debit/credit card payment options. There is a small convenience fee plus 3.5% of the total payment amount.
Q: Where can I find my account number? You can find your account number in TownSq under your Account. If you cannot locate your account number, please submit a request in TownSq or contact the Goodwin Customer Service team at 1-855-289-6007.
Q: What is my property code? Your Property Code is AMFR
Q: What is the Management ID? 6587
Q: What is the monthly assessment fee? For 2024, the assessments are $42.35 per month. Assessments can be paid in one payment, if desired.
Q: When is my assessment due? Assessments are due on the 1st of each month; late after the 10th (and will incur late fees).
Q: What is my assessment paying for? Your community’s assessment pays for the operating expenses of the association. This can include utilities (electric / water / trash), common area maintenance, pond maintenance, the community pool expenses, landscaping, amenity maintenance, and insurance, etc.
Q: Are there any fees associated with online payments? When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Q: Why does my account show a negative number? A negative number means that you have a credit balance.
Q: I received a letter about a past due assessment. Who can I talk to about these fees? Contact the Goodwin Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
Q: How do I update my Western Alliance payment information? To update existing Western Alliance recurring payments, please follow select the link: https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f
Q: How do I cancel my Western Alliance auto draft? To update existing Western Alliance recurring payments, please follow/select the link: https://onlinepay.allianceassociationbank.com/home.aspx?cmc=f35695fa-5d14-4f3b-8f21-e5d7a388a51f .
AMENITY CENTER
Q: How can I reserve the Amenity Center for an event/party? The Amenity Center can be reserved (if available) by submitting a REQUEST through TownSq. Be sure to include your requested date and time of event in the subject line. You will be contacted and provided the necessary paperwork for the rental reservation. Reservations must be made 10 business days in advance. Cost is $150/4-hours + $100 cleaning deposit = $250.
Q: Is alcohol allowed at the Amenity Center? No. Alcohol of any kind is NOT permitted in the Amenity Center, pool area or any Mayfield Ranch property.
ARCHITECTURAL REVIEW
Q: What types of exterior modifications can I make to my home without requiring approval of the association? All exterior modifications or improvements should be approved through the community association’s architectural control process. This includes roof replacements and exterior paint.
Q: Where do I find my community's architectural modification request form? Please complete the online architectural request here:
https://office.smartwebs.net/Arc/SWForms/index.cshtml#/forms/54be064d-2805-e911-80f1-000c2903e046
Q: What's the process for submitting the application? How long does it take to get approval? Once the application is submitted it will be reviewed by the Architectural Review Committee. Plan ahead and submit your ACC application early BEFORE any work is started on your project.
This volunteer committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
Q: How do I check the status of my ACC application? If you have not heard from the Mayfield Ranch community property manager or the Architectural Review Committee within 35 days from the date of submission, submit a Request via TownSq (https://www.townsq.io/) or email your the Mayfield Ranch community property manager at AMFRManager@goodwintx.com.
BOARD / BOARD MEETINGS
Q: How do I find out when the next Board meeting takes place? All Board meeting dates/times will be shared with homeowners via email and TownSq. Multiple notifications are shared in advance of the meetings.
Q: How can I reach the Board of Directors? You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a Request via TownSq.
COMMON AREA MAINTENANCE
Q: What does the Association maintain and what am I responsible for maintaining in Mayfield Ranch? Homeowners are responsible for maintaining everything associated with their property.
Q: I need to report a maintenance issue to a common area in the community. What should I do? Submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
COMMUNITY GOVERNING DOCUMENTS
Q: Where can I find the governing documents of the association? A copy of the community’s governing documents can be found in TownSq under Documents/Governing Docs. You can also visit the community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
COMPLIANCE
Q: I just received a violation notice. Who can I talk to about it? Covenant violation- related inquiries can be directed to the Goodwin Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
Q: I need to report an issue with a neighbor's home. Please submit a REQUEST via TownSq with a picture, address of the alleged violation, and as much detail as possible where applicable.
Q: When does your compliance driver come through our community? The schedule will vary, but compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
Q: How do I reach the Compliance Team? Covenant violation related inquiries can be directed to compliance@goodwintx.com.
CONTACTS FOR MAYFIELD RANCH
Q: Who can I reach for assistance? Goodwin has a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Via email AMFRManager@goodwintx.com.
INSURANCE
Q: My lender is asking for a copy of the association's insurance. Where do I get this information? Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
MAILBOX / MAILBOX KEY
Q: How do I get a mailbox key? Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.
OWNER INFORMATION
Q: How do I update my contact information/mailing address? Contact the Goodwin Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. You can also submit a request through TownSq.
POOLS / SWIM CENTER
Q: Where is the pool located? The pool is located at 3770 Mayfield Ranch Blvd, Round Rock, Texas (off Mayfield Ranch Boulevard).
Q: What are the operating hours of the Mayfield Ranch pool? The MR pool is open 8am - 10pm Sunday through Saturday during the swim season. Access is restricted outside these hours.
Q: What is the Open/Off Seasons for the pool? Generally, the pool season is May 1 through October 31. The Off-Season for the pool is November 1 - April 30 and the pool is closed. The Mayfield Ranch HOA may adjust the pool seasons each year. Be sure to check the notifications in TownSq for up-to-date information.
Q: Is alcohol allowed at the pool? No. Alcohol is not allowed at the pool or any Mayfield Ranch amenity properties.
Q: I just moved to the community. How do I get access to the pool? You can request Amenity Access by submitting a REQUEST via TownSq. You will be contacted by one of the volunteers and your request will be processed. There is an Amenity Access Fee that is charged for pool access.
Beginning in 2023, the Mayfield Ranch HOA manages all pool access requests. You can learn more about access management and review the FAQs through the !Homeowner Help in TownSq.
Q: What is the access cost for the pool swim season? Amenity Access costs are subject to change yearly. Submit a REQUEST in TownSq and the information will be provided to you. Homeowners may need to submit an updated Amenity Access Request form each year.
RENTAL PROPERTY: Homeowners that have Rental Properties should purchase a Property FOB for use by the tenants.
Q: How long does it take to process a request for access? Allow 5-7 business days for your Amenity Access Request form to be processed.
Q: How do I receive my access? You will receive notification that your access is processed. Homeowners can request a FOB or Mobile Access. All Homeowner Mobile credentials are shared via email. Homeowner FOBs and Property FOBs (for rental properties) are delivered to the property address of record.
RESALES
Q: How do I get a lender questionnaire or Resale Certificate?
Visit the GoodwinTX.com website https://goodwintx.com/resources/
RULES / REGULATIONS
Q: What is the community's rental/leasing policy? The lease of an entire PROPERTY to be used for single family residential purposes shall not be deemed the conduct of a trade or business from a Lot; provided, however, that the term of any such lease shall be no less than six (6) months.
Q: What is the community's parking policy? All vehicles to be kept on a Lot by the Owner or occupant shall, after sunset, be kept inside the enclosed garage located on the Lot. No automobiles or other vehicles may be parked overnight on any Street within the Property for more than two (2) consecutive nights. No inoperable automobiles or other vehicles may be parked overnight on an) Streets within the Property.
No mobile home or manufactured housing in transit shall be parked or placed on any Lot, Street, or Common Area at any time. No travel trailer or recreational vehicle shall be parked on or near any Lot, Street, or Common Area in Public View at any time, except during the period of time such trailer, camper, vehicle or boat is being loaded, unloaded or cleaned.
UTILITIES
Q: What is the trash/waste pick-up schedule for my community? Mayfield Ranch pick up day is Thursday.
Q: What is the bulk pick-up schedule for my community? Spring and Fall. Please review the City of Round Rock schedule at https://www.roundrocktexas.gov/.
Q: How do I get electric/gas/water/trash service? Mayfield Ranch homeowners/residents have multiple options for utility services. Contact information is provided below.
ATMOS Energy – Gas: 888-286-6700
PEC – Electric: 888-554-4732
Round Rock Central Refuse – Trash/Recycling: 512-255-4980
Water and Wastewater – City of Round Rock: 512-218-5460
Q: Who do I contact if a street light is out? Report the light pole location to:
Oncor: 1-888-313-4747 or send an email to: contactcenter@oncor.com
PEC: 1-888-554-4732 ext. 4
Q: There is a power outage. Who do I contact? For Pedernales customers, contact: 1-888-883-3379.